WebTone believes that effectively managing and delivering products and services is best accomplished through experienced and trained consultants, solid methods and proven techniques. A dynamic engagement management approach provides a structured, systematic framework to ensure the successful completion of our projects, including:
Solution Definition
Focuses on defining project scope and identifying critical success factors and potential risks.
Requirements Gathering
Involves detailed and intensive requirements workshops during which TouchPoint functionality is reviewed and "gapped" against your functional requirements.
Design
Development of functional specifications documents (FSDs), functional process flows, system architecture documents, system configuration documents and technical specifications.
Development
Configuration of the application for the integration of components,
customizations and product extensions.
Integration Testing
Demonstrates the functionality of the software, identifies errors and determines
interface compatibility.
User Acceptance Testing (UAT)
Validates that the software meets the design criteria by executing test cases at
your facility.
Implementation
Begins with a production pilot to introduce the software into a controlled
production environment, followed by a complete rollout to your user base.
Support
Ensures a complete knowledge transfer from our implementation team and seamless transition to our client support team. top >
