TouchPoint Overview
    Solution Offerings
     + Branch
+ Contact Center
+ Internet
+ Relationship Manager
    TouchPoint Enterprise
    TouchPoint Modules
    Solutions Consultants
    Professional Services


The Professional Services team is comprised of:

  • Business analysts - banking subject-matter experts that assist in the analysis and design of the solution
  • Technical consultants - responsible for the installation, configuration, system security architecture and optimization of the required hardware and software
  • Project managers - responsible for the management of the plan and tasks required for a successful deployment
  • The development team - development managers, developers and testers who are responsible for custom integration, enhancements, interfaces and data conversion routines
  • Trainers - experienced training resources that assist with development and execution of the appropriate user training approach
  • Support analysts - responsible for supporting the application once in production and assisting with the identification and resolution of production issues

WebTone also maintains a team of resources that is dedicated to optimizing the performance and scalability of the WebTone solution.