Your customer care solution is in place, but that's just the beginning of our ongoing relationship. Your WebTone investment includes top-quality, convenient customer support, so you always have access to the ongoing assistance you need to provide effective customer care.
WebTone's customer support group, backed by our highly responsive development, quality assurance and professional services resources, is available around the clock to help troubleshoot and resolve issues for our clients. Some of WebTone's most senior and knowledgeable resources work within customer support to ensure expedient resolution to system issues.
WebTone offers a variety of support options. As a WebTone client, you may select the support option that is right for your organization:
- Silver Support - for organizations that require support during regular business hours. Weekdays, 8:00 a.m. - 5:30 p.m. customer local time.
- Gold Support - if you need support 24 hours a day, 7 days a week, 365 days a year.
- Additional Support Options - customized to meet your support needs.
Contact a Support Analyst at (866) WEB-TONE.